Transit Operation Manager
Hood River County Transportation District, which does business as Columbia Area Transit (CAT), provides Fixed-Route and Dial-A-Ride public transportation services within Hood River County and between the communities of the Columbia River Gorge and Portland. This is a small team-oriented transit agency where it is important that all team members collaborate and work cohesively to grow operations and increase ridership.
The Operations Manager plays a key role in the district’s overall success by developing strategies and improving operational efficiencies to meet key metrics and customer experience. This position is responsible for the performance management and professional development of the operations team. This role supports a workforce that operates 7 days a week and may be required to work some weekends and nights.
Reports to: Executive Director
Manages: Operations Assistant Manager, Field supervisors, Drivers, and Dispatchers
Representative Duties: The following duties are typical for this classification. Operations Manager may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
- People Management: Work with operations management staff to ensure that all operations team members receive comprehensive initial and ongoing training. Work with employees on professional development, correcting deficiencies, and in accordance with district policies implement discipline and termination procedures. Ensure accurate and complete driving record files are maintained appropriately and employee credentials are up to date. Work with operations management team to ensure adequate staffing levels based on service levels, monitor hours worked and overtime. In conjunction with the Executive Director manage employee and labor relations for the district.
- Fleet Management: Vehicles must be maintained in accordance with the district’s Fleet Maintenance Plan. Work with team to reduce vehicle downtime due to repairs and preventative maintenance. Manage Capital Management Plan and update as appropriate. Plan for vehicles needed by applying for appropriate grants. Purchase new vehicles and remove vehicles from the fleet in accordance with federal and state requirements.
- Transit Services: Establish service schedules, create and analyze routes, and identify resources needed to meet operational objectives. Work with the Executive Director and appropriate jurisdictions to implement service changes and goals as identified in the Transit Master Plan.
- Facility Management: Ensure facility and operational compliance with applicable OSHA, federal and state regulations. Maintain and manage dispatch software, radios, fire, security, phone, camera systems.
- Vendor Management: Oversee operations vendor procurement, contracts, and ongoing management.
- Process Improvement: Develop and implement district policies and procedures to improve operational efficiencies and rider experience. Ensures that CAT adheres to established federal, state, and local regulations.
- District Goals: Track ridership, safety, on-time performance, vehicle maintenance and other operational goals. Work with operations team to implement solutions to meet or exceed district established goals.
- Reporting: Prepare reports including but not limited to ridership, service hours, miles, complaints, and accidents for grant reporting, board monthly reports, audits, and inspections by federal and state officials.
- Safety: Oversee district’s safety programs including but not limited to managing the Safety Committee, and developing appropriate operational modifications required during weather, public safety, or other emergency situations.
- Budget: Manage operational expenses and assist in the creation of the annual budget. Review operational expenses monthly and create cost containment measures as appropriate. Work with the Accountant to process timesheets and submit payroll.
- Special Projects: Project management of special projects (formalization of bus stops, installation of digital reader boards, etc.)
- A minimum of a High School Diploma/GED or equivalent is required.
- A Bachelor’s Degree in Public Administration, Transportation/Logistics, Urban Planning, Business Administration is preferred.
- Two (2) years of lead or project management or staff management with managerial, project, or other personnel leadership experience in operations (preferably public transit operations) are required.
- Intermediate skills with Word, Excel, Outlook, database applications and other software applications required. Experience with dispatch software preferred.
- Must possess or be able to obtain a Class B Commercial Driver’s License, with passenger endorsement and without airbrake restriction within 6 months.
- Must satisfactorily obtain a DOT Medical Card.
- Or any equivalent combination of training or experience.
Salary starts at: $72,000
Candidates will be selected based at a minimum on the result of:
1. Application Review (please include: Cover Letter and Resume)
2. Panel Interviews
3. Reference Check/Pre-Employment Drug Test/Criminal Records Check
Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume and cover letter.
If you are a qualified veteran and would like to apply for veterans’ preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.
If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact the Executive Director at 541-386-4202. Note: Staff requires a minimum of two workdays’ notice prior to the need for accommodation.
Hood River County Transportation District is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.
As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work.
If a person with a disability could meet job qualifications with a reasonable accommodation, Hood River County Transportation District will work with the employee to accommodate the need. If Hood River County Transportation District’s accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee’s preferred accommodation.